Have you ever had disappointing experience shopping online?
I have been buying stuff via the web for years and never any issues. I buy on Ebay, on Left Lane Sports, many retailers and discount sights with a online presence and always have been satisfied. I guess I have been lucky enough to get good service, quality merchandise, hassle free returns and nothing but great experiences...until recently.
Let's rewind to September. Now, I am NO fashionista by any sense of the word. I prefer my gym clothes, yoga pants and hoodies but one day I stumbled across this gorgeous "dressy" hoodie on FB.
Is there really such a thing as a "dressy hoodie"? yes...there is.
Feast your eyes on this example of classy casual. of functional fashion. This is the dressy hoodie I have been dreaming of for years....
add to it, that I had these amazing booties that would be PERFECT with this gorgeous hoodie mixed with my favorite super luxe leggings. For me, this was a match made in heaven. Date night with my guy was now something I could imagine being sexy, classy and comfy.
I eagerly ordered, plugged in my PayPal info and waited.
Months passed and this perfect hoodie was no where to be seen. I finally messaged them and I was told there was a delay in the manufacturing process. I had 2 choices. A refund or continue to wait.
I promptly emailed the company back and said "well...its been 2 months. If you cannot deliver the item I ordered, please refund my purchase ASAP".
Another month passes and I send a follow up email. No reply. Oh... no.
Finally, last Friday (12/8) I get a package in mail.
When I opened it, I was really unsure of how to respond to what I was now holding in my hand.
This is not what I was expecting. This was so sub-par to the image shown, it was almost laughable.
Then I put it on. And I LAUGHED for a while. How would any clothing company even make this?
it was thin poly. so thin. and ugly. not even sewn with any care.
My hopes and dreams of a beautiful wine colored hoodie were dashed. This was a complete disaster.
It was so ugly, I found myself laughing in hysterics until reality hit me.
I PAID FOR THIS UGLY.
So, I went to the company website and reviewed their return policy. 14 days. Ok,, fair enough. I emailed them...rejected. I emailed again. ReJeCteD again....and so this would happen an additional 8 times over the weekend.
I finally took to their FB page, where they sell this stuff. All my comments were deleted. My messages directly to the company were addressed with this:
so, by now, I am pretty irritated. which is hard for this happy go lucky girl.
I am beyond being nice now.
emailed, messaged, called.
at this point, I am pretty sure I am out my $$ spent but it becomes about the entire principle of the matter. The fact that they deleted all of my comments and questions really hit a nerve
How many others lost $$ and time trying to return something clearly not as depicted in the ads?
f*ck you sub-par hoodie.
i am making a statement.
after many more rejected emails and no response from them in FB, I contacted PayPal. Boom. In less than 24hrs I had my funds returned.
THANK YOU PAYPAL.
So, while there was a happy ending and lots of laughs from this purchase (as well as frustration) I had to share.
Buyer BEWARE. And always use PayPal!
And for my big Star Wars date night tonight, I guess i will be wearing my storm troopie hoodie and InkNBurn robot pants.
I'd love to hear your horror stories about online purchases!